My loved one's assisted living facility posts a lump sum for several additional services. When asked to break down the cost of each of the services they refuse. They also state that if my loved one refuses the services, or performs the services himself for his partner -- he STILL has to pay for the services even if they were never performed, because in the opinion of the AL facility, those services are necessary. Is this legal in California?
Primary Services Fee (this is her monthly room rent)
Specialized Care Fees (this is her ADL section, in her case, help with showering)
Additional Services:
Beauty/Barber
Spa Services
Incontinent supplies (I'm over there 3-4 times per week and just buy them online.
Walmart has free shipping for orders over 50.00 so I buy her
Depends and Ensure and have them delivered.)
Guest Meals:
Room Service: (She has used this service more than a couple of times)
Furniture rental: (Mom has all of her own furniture in her room)
Transportation/escort: (Mom's Blue Cross has taken care of all of these
rides so far, Dr. appointments, trips to the ER, etc)
Late Fees:
Extra housekeeping:(They provide general cleaning and laundry, but I still
take care of these things)
Then the bill goes on with a list of anticipated forms of payment, such as the VA, or Social Security.
I really don't think a place should refuse a request for a breakdown of services..especially if the person is private pay.