The title pretty much sums it up. He worked for the University of California. Trying to get through to them is a nightmare. I spent two days on the phone for 2.5 hours each. They have a call back system where you press a button and they will call you back based on your place in line, but that can take days
Have been able to get a hold of them twice. First time was in late April. They said they had sent the "survivor's packet" but it had been returned to sender because the address was wrong (their home zip code was changed a while back and I guess Dad forgot to inform them)
Called a month later, they said they would try to expedite sending the packet. Still have not received it
In early July, I sent them a letter, expressing my strong desire for some sort of communication here. Still no response
What recourse do I/we have here? Is it time to get an attorney involved?