Contact the agent or group who sold you the policy. My husband bought our policy thru his retiree union. After my accident, I called the union and they sent me the forms for my doctor to complete. I sent to the union office and they got it filed and payments started. My check is paid directly to my checking account each month.
Great financial advice and lots of folks who are knowledgeable about insurance.
In Virginia it is the SCC : State Corporation Commission