Follow
Share

Sorry about the topic but there's no appropriate topic in the dropdown list and I don't see any way to open a case or ask for help on the Aging Care site.



I created an account last week (UN qloopp) and posted a question which received answers. After a day or so I checked in on it and could not log in anymore. Despite not actually forgetting my PW, I have tried the "forgot password" link method many times but have never received an email to reset said PW. Yet I still receive daily updates to the same email address (the one I created my original account with). Because of this I can't log in to use my account or even to unsubscribe from unwanted daily or other emails. If I were to block the domain at my email server level then I would not receive ANY pertinent Aging Care emails to this new account (which uses another email address, same domain).



I'm in a pickle. Can a moderator help? Offline if necessary?

This question has been closed for answers. Ask a New Question.

5 Answers

Most
Helpful Newest
First Oldest
First
https://www.agingcare.com/aboutus (see the bottom for contact info)
Helpful Answer (0)
Report
I don't see a way to close out my question as "resolved" so I'll reply to myself.

After contacting Aging Care via their web email form someone got back to me almost immediately. She offered a PW reset link but it didn't work. I replied about this yesterday and again this morning. Just now I received an email from notifications@agingcare.com that read:

Dear AgingCare User,
Over the weekend, we experienced a technical issue that prevented users from logging into the AgingCare site. The issue was fixed, but some users did not regain access immediately. Our development team did a sweep for affected users yesterday and restored their access.
If you were having issues logging in, a simple password reset will get you back into your account.
Some profile pages were showing 404 errors as part of this issue. These profile pages have been restored. If you have further issues with seeing your profile page or logging into your account, please use the “Send Us a Message” form on this page to let us know: https://www.agingcare.com/aboutus
Kind Regards,
The Aging Care Technical Team

I went in and did the PW reset and now it works.

This email was listed in one of the communications regarding resolving online issues: custcare@agingcare.com.

And finally, FWIW, the original responder to my web form request sent an email from the domain @aplaceformom.com.
Helpful Answer (1)
Report
The AgingCare Tech Team has released some fixes to the issues surfaced in this thread. You can read about that here: https://www.agingcare.com/discussions/an-update-on-technical-issues-fixes-and-upcoming-work-from-the-agingcare-tech-team-480848.htm
Helpful Answer (2)
Report
Same thing happened to me a few days ago. I could not log in. The error message said my ps was wrong, but it wasn't. The site was going wonky on me. Later on in the day, it started working again.

I suggest you try your old account again. Maybe in a few days. There are some members who got locked out for days. Maybe some members just gave up and never came back. What a shame!
Helpful Answer (3)
Report
Q
qloopptest Apr 2023
I've tried every day since last week. Still no go. Thanks for the reply and suggestion.
(1)
Report
A lot of people have been having problems logging into the site lately. You should be able to reach someone using the Contact Us option at the bottom of this page

https://www.agingcare.com/aboutus
Helpful Answer (4)
Report
Q
qloopptest Apr 2023
Thank you, I had looked for a conventional Contact Us link. I didn't think to try the About AgingCare link.

I sent off my request via their email form. We'll see what happens; I'll update here.
(1)
Report
This question has been closed for answers. Ask a New Question.

Recent Questions


Popular Questions


Related Questions

Ask a Question
Subscribe to
Our Newsletter