My mother changed facility because we moved. Her previous facility will not resubmit her last two months (June and July) of room charges correctly. The insurance requires that the bills come from the facility. So, my hands are tied. I have sent 3 emails and copied management and still no resubmission. Do I need to contact their CEO to get this resolved?
What seems odd and unclear to me here is that apparently BEFORE this move they were able to get their charges in correctly? I am wondering what has changed?
Usually ALs are a chain and as such the billing is offsite. You need that address and contact. I would say billings are printed off and someone puts them in an envelope and mails them. You need to find the person who is the accounts receivable mananger. The person who is in charge of making the books look clean. They should have no problem printing off these bills and making sure they get to the LTC insurance. Or making sure the address in the system is correct.
Do not pay this. Its getting to be the end of the year at that facility is going to need to explain to the auditors why this amount of money is still unpaid. You may want to try your State Ombudsman to see if they can help. But all billing departments have a Manager who is responsible for the accounts and keeping them clean.
Do it all in writing otherwise it is a he said/she said and they will always support their staff, they are too hard to come by so they can get away with far to much.