The staff found Mom on the floor next to the sofa in her room at 2 am several nights ago. They called me, left a msg that she had fallen and seemed to be OK. Went to see her the next day. She was looking bad. I took her to the doctor the next day. They found several broken ribs and a bleed into the lungs. Fortunately Mom seems to be doing OK, pain level is managed with over the counter meds but she's moving slow (no wonder).
My question (which the ALF has not answered) is what does the post-fall evaluation look like, who does it, and how did they manage to miss multiple broken ribs. It just seems odd to me that they didn't identify multiple fractures....
The fact that they will not share a policy book is most disturbing.