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These transports back and forth from medical centers to Rehab facilities to Ass't Living places etc are the ambulance services' 'bread and butter'.
People SEE them more with code 3 lights and sirens, but they're utilized more for transport to and from places where the patient's family, self, or friends can't and/or shouldn't move them.
( duly qualified) Social Worker assigned to the patient case.
I know that when my mother was in the hospital and had an upcoming stay at rehab the hospital took care of transportation. I would not try to transport her yourself.
Maybe the facility that you have in mind will offer to make the arrangements for you.
You say that you aren’t able to reach them by phone. Have you looked to see if they have an email address or you can always write them a letter explaining that their location is too far away and you are going to place her in a facility that is close to you.
Best of luck to you and your cousin.