Good morning everyone,
Over the weekend, we experienced a technical issue that prevented users from logging into the AgingCare site. The issue was fixed, but some users did not regain access immediately. Our development team did a sweep for affected users yesterday and restored their access.
If you were having issues logging in, a simple password reset will get you back into your account.
Some profile pages were showing 404 errors as part of this issue. These profile pages have been restored.
If you have further issues with seeing your profile page or logging into your account, please use the “Send Us a Message” form on this page to let us know: agingcare.com/aboutus
Updates on other fixes:
Our automatic spam blocker has been extra sensitive as of late and some users have been incorrectly blocked from posting. A fix for this is being coded and should be ready in approximately 2 weeks (allow a few extra days for testing and troubleshooting). If you feel you’ve been blocked in error, please use the “Send Us a Message” form on this page to let us know: agingcare.com/aboutus.
Message deletion is down on profile pages. A fix for this will be coded after the work on the spam blocker.
Additionally, our roadmap for the future includes building a messaging "block" feature, to stop messages from people you don't want to hear from.
In the meantime, you can hide the public messages other users have left on your wall by going to agingcare.com/profile/privacy and turning off “Show Public Messages” in your privacy settings.
We appreciate your patience, and the support you show one another on AgingCare.
-The AgingCare Tech Team
The fix to the automatic spam blocker will be released tomorrow. We took care to test it against long-term users' accounts that have been previously auto-blocked in error due to very sensitive spam filter settings.
You shouldn't be getting auto-blocked anymore after posting non-rule-breaking content. If you do find yourself blocked again, please send us a message via the "Send Us a Message" form on agingcare.com/aboutus.
Next up, we are working on restoring the message delete function. We'll also be pinning this post and a post from the community moderator to the top of newsfeeds so these important updates don't get buried in the forum.
Thanks everyone!
For new features--we are determining the most effective ways to gather ideas and feedback from the community for these as we move toward improving the site. Stay tuned!
Private vs. Public messages:
Used to have a feature, click on the 3 dots, change a message
from public to private;
I liked that feature.
Is that still available/active?
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Looking forward to the new "block" feature to block selected posters from leaving a message on our wall. So very private, so very cool.
Maybe we could "block" our News Feed too?
I have "unfollowed" so many posts and posters, trying to find a way to not have multiple posts spam my news feed.
Thanks for finally telling us what’s going on with this, and for assuring us it’s getting fixed.