Good morning everyone,
Over the weekend, we experienced a technical issue that prevented users from logging into the AgingCare site. The issue was fixed, but some users did not regain access immediately. Our development team did a sweep for affected users yesterday and restored their access.
If you were having issues logging in, a simple password reset will get you back into your account.
Some profile pages were showing 404 errors as part of this issue. These profile pages have been restored.
If you have further issues with seeing your profile page or logging into your account, please use the “Send Us a Message” form on this page to let us know: agingcare.com/aboutus
Updates on other fixes:
Our automatic spam blocker has been extra sensitive as of late and some users have been incorrectly blocked from posting. A fix for this is being coded and should be ready in approximately 2 weeks (allow a few extra days for testing and troubleshooting). If you feel you’ve been blocked in error, please use the “Send Us a Message” form on this page to let us know: agingcare.com/aboutus.
Message deletion is down on profile pages. A fix for this will be coded after the work on the spam blocker.
Additionally, our roadmap for the future includes building a messaging "block" feature, to stop messages from people you don't want to hear from.
In the meantime, you can hide the public messages other users have left on your wall by going to agingcare.com/profile/privacy and turning off “Show Public Messages” in your privacy settings.
We appreciate your patience, and the support you show one another on AgingCare.
-The AgingCare Tech Team
The team has successfully rolled out stricter spam blocking features and put an end to the influx of spam posts. We're also aware of recent changes to profile pages and working to fix them. Your ideas and feedback are greatly appreciated. As always, thank you for your patience and for being part of the AgingCare community.
I try to welcome the new people to the forum, and then suggest they fill out the Profile. I do this so much that now when I proof-read my post, I feel like I did an AI software answer.
Is there a prompt that can be added when someone new signs up?
The bigger concern for me is this forum is tagged by scammers. It’s on scammers radar. Those “recovery” posts for crypto / bitcoin getting posted regularly means the moderator isn’t in real time actively monitoring and the site does not have filters set up to do a hold or a pause when key words like bitcoin are in a post. Last weekend there were I think like 5 recovery scammers posts… AND IN ALL CAPS TOO (rotflmao!).
Is anyone else having this issue? I'm on a MacBook Pro laptop in Safari browser....
We have no reason to believe the site is unsafe or has any viruses. What we’ve seen over the past few weeks is an influx of spam posting—a common issue for forums—for which we are rolling out more strict spam blocking features.
AgingCare login persists a long time because we’ve found that users prefer to remain logged in.
If you want to troubleshoot your logout issues:
Clear Browser Cache and All Cookies
- Open the browser settings.
- Go to the privacy and security section.
- Clear browsing data, making sure to include all cookies, site data, and cached images and files.
Disable Browser Sync
- Check if the browser's sync feature is enabled.
- Disable sync temporarily to ensure that cleared data is not being restored from other devices.
Review Antivirus/Privacy Suite Settings
- Check the settings of any antivirus or privacy software to see if there are features that might be restoring cookies or login data.
Clear Local Storage and IndexedDB
- Use the browser's developer tools (usually accessed by pressing F12 or right-clicking and selecting "Inspect").
- Navigate to the Application tab.
- Clear local storage and IndexedDB data for AgingCare.com
Restart the Browser and Computer
- After clearing all relevant data, restart the browser and the computer to ensure all changes take effect.
The safety level of the site has dropped off a cliff.
We got reports of questions and discussions not posting recently. We released a fix for that this morning. As usual, thanks for reporting to the moderator and thanks for being a part of our community.
Thanks!
I for one think you do a great job here overall!