Management says her family will not have her evaluated to be moved into memory care. They also refuse to have her moved into another room further down the hall or even to close her door. My mom is at her wits end. The lady yells for 4 to 5 hours at a time. She is an incredibly inpatient person & demands immediate attention. Apparently she was in the military & sometimes is calling for a Medic. The CNA & nurses are beside themselves because they need to check on her when there is nothing wrong. When she's asked why she's calling for help, she says it's because she wants to. Do I have any legal recourse to have this addressed? Please advise.
It's very common unfortunately and nursing facilities should by now know how to handle these folks.
But until they get things figured out, you do have the option to have your mom moved, however like lealonnie said below, be careful what you ask for as it may not be a better move.
Her yelling might not be for "no reason"
My Husband moaned all day "for no reason"
My Husband was non verbal his moaning was a way to communicate, was a way maybe for him to let me or a caregiver know he was there, wanted something who knows what was in his mind.
If this woman is in a "nursing home" and by that I think you mean a Skilled Nursing facility. It is possible that her care is beyond what a Memory Care facility can do. Many can no longer use equipment to transfer someone so if she needs a Hoyer Lift, Sit to Stand or other equipment she can not be moved to MC.
If has has any conditions that would make moving to MC impossible that might be another reason. Most MC will not take anyone with any "tubes" so feeding tube, catheter and such. MC residents tend to pull out "tubes" so this requires the attention of more trained staff. As well as the upkeep of "tubes"
the "nursing home" where your mom is can not legally tell you that her family will not have her evaluated, they can not tell you what the diagnosis is, they can not give you ANY medical information unless they have permission in writing from the family to give you that information.
You can request that mom's room be moved.
You can begin looking for another facility that will take your mom.
But I doubt you have any legal recourse.
Good luck to you!