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I was preparing a home for a friend/client to receive some equipment and material to repair her home when adult protective service (APS) came to the door and asked to see my friend. I said I will check with her, that she was under heavy meds and was asleep. I went to get her. I got her up and took her into the living room and the worker had walked in and was searching the home. I did not even have time to get my friend dressed. Can APS just walk in without being invited?

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No. Make a formal complaint.

APS probably do, depending on circumstances, have the legal right to insist on entry into a person's home. But the way you describe this situation, this is about codes of conduct rather than the law as such.

At the very top of the form we fill in at Every Single Visit, it reads, on the checklist:

"Consent gained for support (consider the client's mental capacity to consent): Y/N.
Details if consent could not be gained............................................................................"

Similarly, that worker from APS ought to have waited for your friend's explicit consent to enter the home, let alone to begin searching it.

Assist your friend to make a formal complaint. You can find out from APS themselves what the correct procedure is; and then the aim is for workers on that team to be reminded that there are protocols and they do need to be followed.

Consent needs to be given for:
entry into the home
any actions taken while in the home
recording of information
forwarding of information

When APS is investigating a concern, they do of course have various legal tools at their disposal simply because some of the people most at risk won't be able to give their consent whether through incapacity, coercion, illness, whatever. But in this case it seems there was nothing to stop the worker waiting a reasonable time for you to bring your friend in, and then asking your friend's permission to begin the visit. Plain disrespectful, I call it. I hope you get a satisfactory response and an apology on your friend's behalf.
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Pasa18 Jul 2020
Countrymouse, It does not sound like this was a legal entry or that consent was given to enter the home. I agree that a complaint should be made.
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Are you certain it was actually APS? I've heard a lot recently about folks impersonating APS to gain unlawful entry.
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notgoodenough Jul 2020
That's exactly what I thought.
I would call them and make sure it was actually APS. Did they show any sort of ID?
If it wasn't, file a report with your local police department right away.
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When APS arrived at my neighbor's, I was talking to her from outside. The worker asked to come in, and stated if entry was refused, that he would be required to call the sheriff.
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gdaughter Jul 2020
That's probably possible, but also a way to intimidate.
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I think the person should have waited at the door. Then when the woman came out explain why she was there and what she would be doing. It is a private residence and that should be respected. Was she really "searching" or just walking around for something to do until your friend came into the room. Was she opening cabinets and the refrigerator? They are required to make sure there is food in the house. I just read that you can't bar them from coming in. If u do, they can get police involved.
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gdaughter Jul 2020
well, at least the police would be there to make sure the person was safe if they felt unsafe with this stranger showing up unannounced and saying they were from APS.
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Ask permission first.

IF permission is refused, by the person whose house it is (even if that person is the subject of concern), then the worker may have to insist on the right of entry, with the backing of law enforcement if necessary. But only if!

We have a similar issue with reporting. There are certain safeguarding and welfare issues which, if they come to light, we must report; and we must report them with or without the person's agreement. But we'd much rather gain the agreement, and there is usually a way to achieve it - it only wants a little tact and consideration.

Barb raises an essential point about checking identity before granting access - a timely reminder, it's the sort of thing we all know we ought to do but...
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Yes. Adult Protective Services must either have an open case or must have been called to check on an elder in danger. Yes, they can "just walk in". If they have reason to suspect the elder is in danger of some kind either from self or others, they can in fact come with the police.
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Pasa18 Jul 2020
I disagree AD, what she described didn't appear an emergency or what's called exigent circumstance and the police were not present with a warrant. No one has that constitutional authority in a private home. This is why I remain with my mother until her level of care is beyond me. It takes one report of an elder at home unsafe and removal from the home is justified rather than voluntary or on the part of a agent or family member.
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RevRon, I concur with Barb and NotGoodEnough, as well as Countrymouse on the broader issues.

Did this woman offer any ID?  Was she carrying notebooks or anything in which she could take notes?   And, although I hate to ask it, has anything been missing?
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RevRon Jul 2020
Me or my friend have not noticed any thing missing. She was carrying a notebook. And we found out later that she had a concealed camera on her person. She had a badge, but I did not look at it to closely
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If your friend was "under heavy meds" I hope you hung around to make sure every thing was on the up and up. Did they show any paperwork, or fill any in? This sounds fishy to me too
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RevRon Jul 2020
There was no paper, but they did have a concealed camera on there person, we found out later
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I would hope that they would have to show proper ID--I don't want total strangers just busting into my home.

I can see, however, if you answer the door and are sideswiped, so to speak by someone who is pretty quick to gain access.

A friend of mine has her 3 grandkids and she has been visited by CPS many times. She did say that once they came and she wasn't home and 2 of the kids were and the person just pawed through her stuff (this is acc. to the kids). Maybe CPS is different--it's kids and they are very at risk.

Next time (and this may be a warning to all of us!!) ask for ID and take a business card from the person. I don't think you 'have to' let them in--but it doesn't look good if you are not somewhat accessible.

My mother had APS come by a couple of times, neighbors had called on YB's hot tempered yelling--which was not directed at mother, but still.
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gdaughter Jul 2020
A lesson to us all to keep our doors, even storm doors LOCKED! And gates to the back yard!
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If you closed the door and left them on the porch, stairs or whatever they had no right to enter the house.
You ask for ID.
You have every right to call the persons office to verify the employee.
And I would think if you are not POA, family member you should not answer any questions that would violate the person or the family privacy. HIPAA violation if you give any personal information to someone that does not have clearance
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If you closed the door and left them on the porch, stairs or whatever they had no right to enter the house.
You ask for ID.
You have every right to call the persons office to verify the employee.
And I would think if you are not POA, family member you should not answer any questions that would violate the person or the family privacy. HIPAA violation if you give any personal information to someone that does not have clearance
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worriedinCali Jul 2020
HIPAA violation doesn’t apply here. You should educate yourself on HIPAA. It doesn’t apply to OP at all. HIPAA means that Heath care providers and insurance companies cannot disclose your health information without your consent.
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Just my opinion, but this is still the United States of America, with freedoms granted that no one can enter your home without permission. Without a warrant. Or exigent circumstances?

A part of what this country is founded on. Freedom.

We should continue to exercise that right well into our elder years.
The authority can make an appointment, come back later, or call for back-up in most cases. Has anyone ever experienced a swat team entering one's home just because a prankster called swat?

Authorities attempting to gain access should be stopped at the door until an elder has a witness present, identity is confirmed, and the elder says yes or no. One can always pick up the phone and call 911 themselves.

APS, CPS have been over-stepping their authority for too long. imo.
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Dora1956 Jul 2020
Yes. Have the RED FLAG LAWS made it possible for APS to enter like this?? That kind of entry Is very scary!
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How do you actually get help from APS ?
I am sick and get tested monday.
I can barely care for myself, much less my brother.
My home is no longer a safe environment due to my own illness.
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Grandma1954 Jul 2020
Jo123456, you really should post this question yourself more people will see it and answers to your question will not get "lost" with other answers to RevRons' answers. I will send you a message.
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Sorry to give you this answer,but they can. Someone must have called them. They have good intentions. And usually they will work with you to help clear up anything wrong. Do not fight against them for it will not help. Stay blessed and continue to do the right thing.
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Babs75 Jul 2020
Someone reported my dad back in 2018 when he still lived in his house. I actually found APS to be very helpful, although there wasn't much they could do at the time except offer suggestions. I don't remember them ever coming into dad's house uninvited. I think we were mostly outside. My dad should not have been living on his own back then. We really wanted him to get help but he wouldn't allow it. APS told me to get guardianship, which I did.
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Check with the state attorney's office. However, the 4th amendment to the US Constitution says that:
“The right of the people to be secure in their persons, houses, papers, and effects, against unreasonable searches and seizures, shall not be violated, and no Warrants shall issue, but upon probable cause, supported by Oath or affirmation, and particularly describing the place to be searched, and the persons or things to be seized.”
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Did you leave door open like you were inviting them in? They are checking on the welfare of your friend and are mandated to look [look only] if you let them in.
Unless they are accompanied by a police officer they will not enter a residence without invite.
If you do not wish them to enter you must close door.
Do not attempt to stop a police officer with authority to check on a welfare complaint.
They do have the right to enter...
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Grandma1954 Jul 2020
without a warrant even the police can not enter your home.
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If in doubt I would not let them in period. I would call 911, let the police come and adjudicate. The police should know if they are allowed in or need a court order or whatever. That is the police's job.
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OkieGranny Jul 2020
Great answer!
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If they threaten to call the sheriff tell them you welcome it. That may call their bluff and have them back off. But generally I would get as much info as possible, ID and business card.
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My aunt and her caregiver were investigated by APS. The first time person came to door, she wasn't let in. But left an official business card. The second time she was let in because they knew who she was. But my aunt and caregiver had to work hard to get the APS person's trust. But eventually prevailed. Fortunately my aunt at 90 was well spoken and of sound mind. And everything was in order.
Llike the police, APS do wellness checks. As such, they can come in without a warrant or police. If I were in the situation, I'd videotape it on my phone.
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APS role is to make sure older adults are safe and well cared for in their current living situation. Frail, ill and confused seniors are as vulnerable as children. APS will only come to investigate if someone has called them with a concern. They are supposed to arrive unannounced so guilty caregivers don't have time to make the situation right. The APS workers role is to make sure the older adult is not in danger, has food, and is being well cared for with no signs of neglect. If you are not hiding anything, why would you not let them in? If you refuse to allow them to enter, they will return with a police escort and things may get ugly from there. Like in previous answers, you must do your due diligence by checking their ID to verify who they are and contact the office to make sure they are who they say they are- too many scams going on these days. If the senior is found to be in a not-ideal-but-safe situation, APS can assist in helping to rectify the situation to make it safe. They can make referrals to get help for the senior and their caregivers. One such referral may be to a geriatric care manager. But if the home is found to be profoundly unsafe, or it is an abusive/neglectful environment then they will, and should, remove the older adult from the home and get them to the hospital. From there, discharge planners will professionally determine if going home is a safe discharge plan, or if putting services and equipment in the home can make home be a safe discharge plan. If returning home is out of the question then they will find appropriate placement for the senior. The bottom line: if the home is safe and the older adult is well cared for, there should be no reason not to let APS into the home (after they have been verified). Not letting them enter the home sends up many red flags and speaks volumes. What are you hiding? There is nothing to worry about if everything is safe and as it should be but if not, the caregiver or family member deserves to be "caught with their pants down", arrested and brought up on abuse/neglect charges. How can any upstanding person not cooperate in the process of making sure a vulnerable senior is safe?
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Shurt andwer No. They should not have come in unless they were invited.

I would have let the person know that next time you would appreciate a call first and to wait outside until they were invited in.

It may have been a misunderstanding that they thought you meant for them to wsit inside while you went to get her..

If you plainly told them to wait outsude until you went to get your friend, then you should call and report the person.
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Short answer, Yes. They are there to investigate a concern that an adult is not being well-cared for. Their job is to make sure the client is OK. They don't know who you are and your role. Being polite all around is the most helpful.
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theguardian Jul 2020
Depending on what state you reside your short answer is only partially correct.
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Only if they have good reason to believe that someone is in danger. Same as with a police officer. My wife is her mother's legal guardian and formerly her conservator as well, and her live-in caregiver. My mother-in-law has dementia, and the paranoia that often goes along with it. When my wife was her mother's conservator, my mother-in-law was constantly calling a friend of hers down-state and fussing about things she was unhappy about, both real (though often heavily exaggerated) and imaginary, including accusations that my wife was stealing from her. The friend contacted APS in our area, and they sent an agent who we later found out had a rather bad reputation for overstepping her authority. The agent started telling my wife that she ought to put her mother into a home, and was very pushy about it. Investigations into the alleged financial wrongdoing showed that my wife kept meticulous records and that nothing untowards was going on (the probate judge eventually turned the conservatorship to a public conservator in the mistaken idea that it would make my mother-in-law complain less. She just found OTHER things to complain about, and the public conservator even said it was a rather rash move on the judge's behalf). One day the APS agent just showed up and walked in, and we decided we had had enough of her crap, contacted her manager, and told the manager that that agent was not welcome at our home and to send someone else. We also sent a formal letter of complaint. The next time an agent was sent, it was a young man who was far more professional and actually LISTENED to what my wife had to say. He informed us that no fewer than NINE complaints had been filed on my mother-in-law's behalf due to her fussing, but six were dismissed outright and the other three, once investigated (one was an accusation that my wife wasn't taking her mother to the doctor, which was disproved by all the paperwork my wife saved as well as letters from the doctor himself) proved to have been a waste of their time. So now they know my mother-in-law is a chronic fusser as well as a dementia patient and we haven't heard from them for over a year now. But we were told that they did NOT have a right to come into the house on their own unless they had good reason to believe someone was in danger.
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Wow. After reading some of these comments, I will know to always lock the door if I step away from it for a moment. I can’t imagine someone just *walking in* and poking around the house without getting permission first.

What would this this person done if the door was locked? Banged on it and demanded to be let in? I’m fine with them getting the police or at the very least explaining that they need to see inside (and then show proper ID, paperwork) but to just saunter in while you are busy in another part of the house and unaware that they’re even inside just seems amazingly audacious of them. It can’t be right.
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Seems to me that this approach is a recipe for disaster. Why in the world would you want an elderly frail person to just allow a person claiming to be APS into the home? I haven't dealt with APS but with senior services who would come to evaluate mom and the workers who assisted her. We always received a call in advance to know that they were coming. If they hadn't, I would hope that mom wouldn't let just anyone in. So unsafe. Calling ahead isn't perfect, since someone may not have another more capable individual in their life to reach out to for confirming the visit, but interfacing with the police so that a person can confirm said visit is legit is necessary these days. And displaying a level of respect while waiting is a must. I would report them.
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Here is an in-depth article on guardianship abuse, from a highly reputable source: The New Yorker magazine. The abuse was perpetrated intentionally by networks of professionals at every level: nurses, social workers, judges, city and county authorities, police and sheriffs, and of course paid professional guardians. Paid professional guardians walked into elderly people's homes with no notice to family, took them away, had them committed to nursing homes, sold their possessions and their houses, pocketed their benefits and savings, and would not allow family and friends to visit them. Not just one bad apple--not just one small town. This happened, and is still happening, in cities and towns across the country, especially the sun belt states with large populations of seniors. So be very very careful about any authority getting involved in your loved one's affairs.

https://www.newyorker.com/magazine/2017/10/09/how-the-elderly-lose-their-rights
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RevRon my question is what questions did the APS worker have for you and your friend? Those questions will tell a lot and the answers would be in a report. Regardless of the reason and outcome, there will be a report if this was an actual APS worker. Also, I have been working with vulnerable adults for 20+ years and never once have I encountered an APS worker with a body cam. If an APS worker feels they are walking into a bad situation, they would bring back up like the police for protection. APS workers much like cops or CPS workers cannot enter a home without permission or a warrant. Many APS workers show up at homes and are refused entry. From there it depends on the type of call it was and the State or County laws as to the next step. Many calls do not fall within the need to make a home visit. So my next question is why the APS worker was there in the first place. Then what were the questions asked an finally what was the outcome? Finally, to answer your question, no the APS worker does not have the right to enter the home without permission and perhaps in this case the APS worker assumed she could enter or did so illegally. The fact she was looking around while waiting is odd, generally they have to ask permission to do that as well once in the home. They even have to ask permission to ask questions, get consent. Again, what was the reason there, what were the questions, what was the outcome?
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RevRon, have you filed a complaint?

That you told them to wait and closed the door, tells me that boundaries were crossed. This type of behavior is unacceptable and should be reported.

I can imagine that they have a difficult job. Obviously a large number of complaints are not legitimate, however, the legitimate ones can be pretty ugly.

Striking a balance until you know what you are dealing with takes a mature, balanced individual and quite frankly, I don't see that in my area with government employees. They tend to believe that they can do whatever they want as they are some how above the law. It is kinda like a cop stealing supplies from the station house for their household and arresting someone else that stole Kleenex from the convenience store, basic rules don't apply to them in their unbalanced heads.

People need to file written reports every time lines are crossed and that will help create very clear guidelines.
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Doesn’t seem right
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Mysteryshopper Jul 2020
One other thought I had was whether this was a "distraction burglary" or an attempt at one. These do happen in my area. One person causes a scene (not necessarily yelling, but intense nevertheless) while his/her partner is burglarizing another part of the house or garage. Definitely police need to be told about this if you have any reason to believe it's what happened because distraction burglaries seem to happen in waves. Please look into this if you haven't already and don't get discouraged by the red tape you'll encounter just trying to find out if this was indeed an APS worker or not.
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If APS was there, someone reported an issue at the home. They are bound by law to investigate. They should have had badges or state ID to show you and you could call their office (you look up the phone number, don't take a number that a visitor gives you) if you were still in doubt.

Perhaps the repairs that you mention (to the home) indicate the home may not have been in good enough condition in the reporter's opinion. I'm sure if you explained what you were preparing to do they would evaluate that info as well as current living conditions. Be prepared for a follow up visit to ensure any recommendation are corrected. They can also assist you with equipment you may need.
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