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I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
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III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment. You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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Although the care worker may have passed a background check, an individual might have unacceptable personal behavior or a poor attitude or be just downright nosy.
A wireless camera! I pointed mine towards outside doors that gave a wide scope of the inside of the house along with it & had sound. I checked in from time to time & had to fire health aids or have talks with them. One health aide drowned out my mom by turning music up extremely loud, she was fired. Another started purposefully getting in my mom’s space & holding her phone camera to her face to record her reaction, she was fired. Others were just rude. Nobody is perfect & it’s a hard job but your loved one deserves to be treated kindly. They deserve tranquility. They’re dealing with enough in their minds without a cruel caregiver. I always told the caregiver during interviews that there’s a security camera pointed at the door (of course it was 2 rooms away). They are going to find it through dusting, etc. They must’ve always forgot. In regards to stealing, you have to remove valuables or take pictures of where they are & if they’re missing & you know the time frame, you’ll have to dismiss them. Without proof, they can cause you hassle so sometimes you have to attribute it to something else more tangible. Good luck.
You can place security cameras throughout your house if you're not trusting those you hire. You can find some fairly inexpensive ones now by Blink, Ring, and the like. I used the Blink cameras when my husband was bedridden in our living room, so I could check on him from my bedroom without getting out of bed, and also when I had to be out and about for any reason, so I could check on him to make sure he was ok. They now make them with 2 way talk as well.
One of the caregivers I hired DID pass background checks. I sure wish I had cameras. Would have made it easier when I went to the police station to report suspected theft. I gave the officer all the info I had, he did a quick check and returned to my house less than an hour later with a STACK of papers showing stolen items that she sold at a pawn shop. This did not include food, toilet paper and other goods she stole nor property damage! Sad fact is a background check will show convictions only. Install cameras. cameras are legal without permission. Audio needs consent. Cameras can not be placed in areas where a person would expect privacy. So no bathroom. If this is a live in there private room can not have a camera. But a camera can be placed in the bedroom of the person the caregiver is caring for. Get a safe place all private, important papers should be in a safe. When in doubt, put it in the safe
Items the caregiver sold in a pawn shop? How can anyone not have sense enough to make sure valuable things are secured and locked up? Tell me, when you leave your house to go somewhere, do you lock the door? Maybe close and lock the windows? Or leave a light or two on as well? You take these basic security measures to prevent someone coming into your home and taking your stuff. Do people leave a stack of hundred dollar bills on the back of the toilet in their house? Or a diamond bracelet on the kitchen table and hope no one rips them off? No, they do not. A person's employment is not a guarantee of their personal morality. Being an in-home caregiver is a job. It's not a calling or any honor or privilege. It's a job and I do it for the paycheck. People like myself who have a good work ethic add a level of professionalism and do well at it. Others don't. Anytime you bring a stranger into an elderly person's home to care for them, someone has check in on the situation regularly to prevent thieving and poor work practices.
You can guard against thieving and snooping by taking basic security measures in the home. Lock up valuables (jewelry, checkbooks, credit cards, ATM, cards). Lock up personal things that you don't want a stranger looking at. This is how you guard against thieving and snooping. As for unacceptable behavior and poor attitudes. If the hired caregiver isn't a good fit with the person they're hired to take care of, it's the responsibility of the agency they work for to replace them with a different one. This is why the pay to an agency caregiver is so lowly. The agency who employs them normally takes half or more of that's collected for the service. The agency is management. Their job is supervising, making sure the worker is properly doing their job, and making sure the client has coverage if the regular caregiver can't be there. If you're worried about bad attitudes and behavior, hire a private-pay caregiver not employed by an agency. Bad attitudes and behavior are pretty rare among well-paid caregivers who work for themselves and don't have an agency exploiting their labor and wages. You still have to keep an eye on anyone you hire because they're a stranger. After a while when they've proved themselves, it can be more relaxed.
We had 24/7 care at home for my dad starting 8 weeks after covid lockdown at his MC facility. I was around a lot checking on things & we went thru quite a few people who weren’t good fits for my dad and his needs. We lost clothing, jewelry n other valuables while he was in a facility. Nothing was lost while he was cared for at home- unless he misplaced it n then it was found again! I didn’t put in cameras b/c I thought that gave Dad no privacy, but in hindsight I wish I had. Everyone is one their A game with cameras. You’ll also see how your LO is behaving (or not) . You’ll know which stories to believe and can better plan for your LO b/c you’ll see the changes as they slowly happen. My two cents! Good luck and God bless
I am with Burnt. I would go as far to say that they are only allowed in a certain part of the house. The living room, kitchen, clients bedroon (if needing to put client down for a nap) and bathroom. All other parts of the house are off limit. Get a small safe and put valuables in it hiding it in a room off limits. I live in a split and if I had needed to have a caregiver for Mom, there would be no reason for an aide to go anywhere passed the lower level where Moms bedroom/sitting area, bathroom and laundry room were. Next floor up was kitchen/dining area and living room. Next levels were bedrooms and another bath. No reason for an aide to go to those floors.
The problem we hear a lot is aides stealing. Food, paper products. One aide brought her children. Make sure you take an inventory. One poster did have things under lock and key but what she was leaving out seemed to be used up awfully fast. Making themselves something to eat is OK but trying to feed their family from the clients kitchen is not.
I posted a reply that seems to have disappeared. My single Aunt had an aide for years whom she loved. However, when she needed time off she left her daughter in charge and this daughter stole what wasn’t nailed down. She had my Aunt sign blank checks. We didn’t find out any of this until my Aunt had to go to a nursing home. The problem was her POA and only caregiver was my 95 year old father who visited when he could. All other relatives lived too far away to make regular visits and wouldn’t have known to look for checkbooks anyway. And what about those pizza orders for a hypertensive old woman? Sooo what do you think about geriatric care managers? How can you prevent an accomplished thief from wrapping a checkbook in clothing and taking it to a private space where cameras can’t see? How do you keep money around for food and other smaller expenses and not have it stolen? Cameras are good but not perfect. What cameras do you recommend? It is really terrible that people steal and scam the elderly!
You should be using either a trustworthy agency or dept, but you can also ask for verification the person DID pass a background check. You might be surprised how many "nice" agencies don't bother unless someone pushes as happened to us. Got the person's name? Snoop on line. Use every resource you can and see what you can dig up. In one case we had the aides name and she was introduced prior; during some small talk revealing a recent birthday...with that I was able to see what a horrible person she was as far as her driving record which the agency head had zero issues with though I did. WE did not proceed. You want to remove valuables and important papers anything with a signature. Inventory/take pictures of belongings. And most effective...I discovered by chance is a "safe" room. In our case, living with my folks my pup is a bit reactive and my parent's cannot handle her. So there is a residential locking handset on my bedroom door. So valuables and papers are kept safely locked up with a plausible excuse. OF course make sure there are no extra keys where your caree or the aide could find it. As a precaution we also got a knox box on loan from our city so all household related keys are locked in there in case of emergency. Or one to a trusted neighbor. BTW, really bad stuff involving the law will NOT typically be missed, but that doesn't mean minor stuff isn't of equal importance. And it's real easy to use the excuse of an older person's memory or dementia when something is missing. They can and will go through bedroom drawers when putting away laundry and find that special box with the pin worn only on Easter. Be safe, not sorry. We have a local agency that does BCI (state check) and FBI (national check). But don't underestimate the power of googling...our aide with multiple driving offenses was going to drive my mother. I would never get in a car with her. .....
My husband's aunt ( 92 with dementia) has a team of caregivers but as stated below we locked up all valuables. The ladies enter her home using a lockbox similar to what realtors use.
We also installed three Nest cameras to monitor most of the areas. This has helped a lot.
Family who can help are assigned to an evening a week and I keep in close touch with the sitters. My husband and I are the primary caregivers and do the lion's share of the work. I am the go to person for the ladies.
Last week, one of the 5 involved with my wife's care left without letting me know she was leaving.
I began to smell that odor that we are all aware of when we smell it. I we3nt to my wife's room ( our living room, easy for transport and rescue to get in and out of ) and asked her if she needed a diaper change. No. I then looked around the house to see if one of the dogs had an accident, again no.
I then went into the master bathroom, which I have the aides use because the other is used by our teenage son. there was feces under the toilet seat and a stripe about 4 inches wide down the front of the toilet onto the floor. Also the toilet was clogged. The toilet did not run over, she some how missed the toilet.
I understand that people have accidents and that fine. But clean up your own mess!
She was reassigned to a client who I know refuses to wear a diaper and has a tendency to poop on the floor on the way to the toilet. Irony or punishment, I don't know which but I will never have to clean up her CRAP again!!!
To Burntcaregiver... I just saw your comment about my post. I feel like you are putting the blame on me for the theft that occurred. I did have most things locked in a safe. I had a few things in my bathroom so OK, I will take responsibility for that. But the toilet paper, all the food and the damage (damage was clogged toilet because she flushed wipes that were clearly marked do not flush, she also flushed tampons, put a hole in my wall when she tripped over the vacuum cleaner hose and pushed the handle of my Husbands wheel chair through the wall) that she did most certainly I could not have prevented. How would she have fed my Husband if I locked the refrigerator and freezer? Who locks up toilet paper? And why she would have taken a lip balm? (Odd thing about that I purchases several in a blister pack and wrote the flavor on the bottom, when the officer asked her to dump her purse one was in her purse) My only caution about what happened to me is that you can not rely just on back ground checks.
So, I am 100% probably the most anal retentive person alive. I do lock up toilet paper. I have an Excel spreadsheet of food and other supplies such as cleaning, diapers, etc. My theft sheet is 67 pages long of stupid crap.
How do you know? You do not. With all this crime reform going on. Here in MI, as long as you do not kill someone, molest a child or do something with a life in prison sentence, you are automatically expunged after X years and the person never committed a crime, unless it is federal. You know fresh start and all.
You remove all of the personal info stuff from the home or buy a safe and lock it up. The best worker in the world can also be nosey. High dollar jewelry items - lock those up, too. Some folks will return a dime they found on the floor while others have magnetic fingers that everything sticks to. It may be months before you notice a certain item missing. Check books are critical to put away (along with bank statements). Very common for a check to come up missing out of the middle or the back of the book and it goes unnoticed.
Get one of your friends or relatives who doesn't visit often to come look around. Tell them to be nosey and see what they find rather quickly that has he potential of being read or stolen. You may not even notice these things if you are there all the time.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
I used the Blink cameras when my husband was bedridden in our living room, so I could check on him from my bedroom without getting out of bed, and also when I had to be out and about for any reason, so I could check on him to make sure he was ok. They now make them with 2 way talk as well.
I sure wish I had cameras. Would have made it easier when I went to the police station to report suspected theft.
I gave the officer all the info I had, he did a quick check and returned to my house less than an hour later with a STACK of papers showing stolen items that she sold at a pawn shop.
This did not include food, toilet paper and other goods she stole nor property damage!
Sad fact is a background check will show convictions only.
Install cameras.
cameras are legal without permission. Audio needs consent. Cameras can not be placed in areas where a person would expect privacy. So no bathroom. If this is a live in there private room can not have a camera. But a camera can be placed in the bedroom of the person the caregiver is caring for.
Get a safe place all private, important papers should be in a safe. When in doubt, put it in the safe
Items the caregiver sold in a pawn shop?
How can anyone not have sense enough to make sure valuable things are secured and locked up?
Tell me, when you leave your house to go somewhere, do you lock the door? Maybe close and lock the windows? Or leave a light or two on as well?
You take these basic security measures to prevent someone coming into your home and taking your stuff.
Do people leave a stack of hundred dollar bills on the back of the toilet in their house? Or a diamond bracelet on the kitchen table and hope no one rips them off?
No, they do not. A person's employment is not a guarantee of their personal morality. Being an in-home caregiver is a job. It's not a calling or any honor or privilege.
It's a job and I do it for the paycheck. People like myself who have a good work ethic add a level of professionalism and do well at it. Others don't. Anytime you bring a stranger into an elderly person's home to care for them, someone has check in on the situation regularly to prevent thieving and poor work practices.
Lock up valuables (jewelry, checkbooks, credit cards, ATM, cards).
Lock up personal things that you don't want a stranger looking at.
This is how you guard against thieving and snooping.
As for unacceptable behavior and poor attitudes. If the hired caregiver isn't a good fit with the person they're hired to take care of, it's the responsibility of the agency they work for to replace them with a different one. This is why the pay to an agency caregiver is so lowly. The agency who employs them normally takes half or more of that's collected for the service. The agency is management. Their job is supervising, making sure the worker is properly doing their job, and making sure the client has coverage if the regular caregiver can't be there.
If you're worried about bad attitudes and behavior, hire a private-pay caregiver not employed by an agency. Bad attitudes and behavior are pretty rare among well-paid caregivers who work for themselves and don't have an agency exploiting their labor and wages.
You still have to keep an eye on anyone you hire because they're a stranger. After a while when they've proved themselves, it can be more relaxed.
The problem we hear a lot is aides stealing. Food, paper products. One aide brought her children. Make sure you take an inventory. One poster did have things under lock and key but what she was leaving out seemed to be used up awfully fast. Making themselves something to eat is OK but trying to feed their family from the clients kitchen is not.
We also installed three Nest cameras to monitor most of the areas. This has helped a lot.
Family who can help are assigned to an evening a week and I keep in close touch with the sitters. My husband and I are the primary caregivers and do the lion's share of the work. I am the go to person for the ladies.
This takes a village!!!!!!
I began to smell that odor that we are all aware of when we smell it. I we3nt to my wife's room ( our living room, easy for transport and rescue to get in and out of ) and asked her if she needed a diaper change. No. I then looked around the house to see if one of the dogs had an accident, again no.
I then went into the master bathroom, which I have the aides use because the other is used by our teenage son. there was feces under the toilet seat and a stripe about 4 inches wide down the front of the toilet onto the floor. Also the toilet was clogged. The toilet did not run over, she some how missed the toilet.
I understand that people have accidents and that fine. But clean up your own mess!
She was reassigned to a client who I know refuses to wear a diaper and has a tendency to poop on the floor on the way to the toilet. Irony or punishment, I don't know which but I will never have to clean up her CRAP again!!!
I just saw your comment about my post.
I feel like you are putting the blame on me for the theft that occurred.
I did have most things locked in a safe. I had a few things in my bathroom so OK, I will take responsibility for that.
But the toilet paper, all the food and the damage (damage was clogged toilet because she flushed wipes that were clearly marked do not flush, she also flushed tampons, put a hole in my wall when she tripped over the vacuum cleaner hose and pushed the handle of my Husbands wheel chair through the wall) that she did most certainly I could not have prevented. How would she have fed my Husband if I locked the refrigerator and freezer? Who locks up toilet paper?
And why she would have taken a lip balm? (Odd thing about that I purchases several in a blister pack and wrote the flavor on the bottom, when the officer asked her to dump her purse one was in her purse)
My only caution about what happened to me is that you can not rely just on back ground checks.
How do you know? You do not. With all this crime reform going on. Here in MI, as long as you do not kill someone, molest a child or do something with a life in prison sentence, you are automatically expunged after X years and the person never committed a crime, unless it is federal. You know fresh start and all.
Get one of your friends or relatives who doesn't visit often to come look around. Tell them to be nosey and see what they find rather quickly that has he potential of being read or stolen. You may not even notice these things if you are there all the time.
Spend time with them for about a week to learn the "routine".
"Visit" unannounced to check in - let staff know that you will be doing this frequently.