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24/7 care because of mild cognitive impairment. I am leaving in a few days & observing before I go. She is supposed to get 3 hour break during course of day. Dad is easy and sleeps thru night. She appears to be taking longer breaks & running a business on the phone. Is this normal? What should I say or do?

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Talk about expectations (or better yet, put it in writing, review it with her, have her sign it). Have a discussion about what is and isn't acceptable, don't have her guess where the boundaries are. Commenters on this forum will give you good suggestions of what those boundaries should be.
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My mom's caregiver is going to school online, but puts it down whenever needed.   Can you put camera in house that  you can monitor on a smart phone, I do that.
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