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I try deflecting and say I'll talk to them - but I get 20-25 calls a day complaining to me about staff stealing jewelry, food, clothes, etc. I usually find things hidden in her room but its becoming constant and exhausting.

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Ask her doctor if there is a medication she can take.

The UTIs...has she been in the hospitals on IV for them? If it hasn't been done before, the next time she has a UTI have a culture done. Drs usually give broad spectrum antibiotics hoping they clear up. With a culture you know exactly what bacteria is causing the problem so the correct antibiotic will be given. My Mom was given cranberry tablets and a probiotic everyday to help with her UTIs. The last year she was alive, she had no UTI's. A couple of members swear by D-Mannose to help with UTIs
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Do you feel you must take the calls? I would limit the number of calls I would accept. Are you the only person she is calling?
Could you reduce the number of items she has in her space so that it is easier for her to find things?
This number of calls sounds very stressful for both of you.
I think I’d try to get a camera installed to see what is going on.
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UTIs are also caused by not being able to void completely. It has been suggested here to help with that, have the person lean forward to help. Also, have her sit a little longer. As we women age out bladder tends to drop making it harder to void.
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Yes, try to limit the amount of phone calls that you're getting, that's what I have had to do. I'm hated for it too. Your mom is going through the exact same thing that mine is. It will wear on you, trust me. I'm sorry, I know this is super tough. We just have to protect our own sanity.
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The only thing that finally helped my Mom with her UTIs was giving her a low dose antibiotic everyday. The doctor should be able to help you find a solution as it is different with every body.
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