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She has been an Activities Director for a facility and is certified. She loves developing relationships and customizing activities for each individual based on their interest. Working at a facility does not always allow her the freedom to provide an individual plan designed for each persons' interest. She loves seniors and enjoys talking with and learning about their lives. She would come into the home for 1 1/2-2 hrs. for a fee and sit with the senior and together they would sing, read, bible study, do some movement/chair yoga, etc....based on the clients interest. This not only improves their quality of life but brings them enjoyment and relationship and aids in keeping them physically and/or mentally active. . This would give the caregiver some free time for themselves as well while their senior is loved on and appreciated.


Does anyone have any advice or input in helping us get established?

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Perhaps start by posting her information at the local senior centers in the area, post on the NextDoor app for the areas she wants to serve.

Start small, and I have a feeling the business will blossom mostly through word of mouth by happy customers.
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Michell798 Jun 2021
Thanks! Great advice.
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That's a great service she is starting. One of the greatest needs for a senior is companionship. I would suggest she get bonded and carry insurance for her business. The certification is great. The bonding and insurance protects her from accusations of theft. It also shows that she takes her business seriously, and tells clients that she is trustworthy. Place all that info on her business cards. Have her become familiar with contracts, what specifically to include so there's no confusion on what she's providing, what hours and at what price. Getting the word out is important. Create accounts on social media, check into placing ads in local church bulletins and community newsletters. I wish her success.
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Michell798 Jun 2021
Great! Thanks!
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I would make sure that the expectations and abilities are in a written contract prior to starting any job. She needs to outline what she can and cannot do (due to the laws that govern caregiving in her state) and what she is willing to do or not do. Even though she worked in a facility I'm not sure she should presume to do "movement/chair yoga" without knowing a person's medical history and risks, but that's just me.

Yes, she should definitely get bonded and insured. She should only allow bookings of minimum blocks of time and do not budge on this. Have clients commit to a minimum of specific days/times or it will become a scheduling nightmare. People who cancel at the last minute should still pay a fee because those are lost hours that cannot be filled (unless you consider this charitable work and not a living), so make sure to get payment up front with a credit card when they book (no checks, no cash). She should ask clients to provide reviews on her website (yes, she should have a nominal website to back up her legit creds). I wish her great success!
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Michell798 Jun 2021
Thanks for the input. Every bit helps.
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Sorry, I doubt if this business idea will work. Many caregivers would already be working with their clients to provide enriching activities for them. I have a hard time seeing a lot of families paying fees for someone to come into their home to play checkers or play balloon volleyball with their LO. What will she do when the patient needs meds or has bathroom needs during the visit? Would she take care of that too?? Or what if she encounters neglect or abuse?
Are you already aware of any such businesses that are already succeeding, anywhere? If yes, what is their business plan? If not, what pitfalls do you think there are out there that this type of business is not already flourishing in your area? Sorry, nice idea but I really doubt that she can make a decent living at this. If she wants to do something along these lines she should consider upping her skills and becoming an Occupational Therapist. They have individualized plans for their patients and therapies may include a lot of games to work on specific tasks. Working as an OT in a hospital or rehab center as an employee might give her the job satisfaction she is seeking, as well as better pay and fringe benefits, rather than the uncertainty of self employment in an untried business model.
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Congratulations to your daughter for wanting to share her time with seniors.    A lot of good ideas have been shared, and I don't want to be discouraging, but I would be concerned about a few issues.

Liability insurance is NOT cheap; I would get some estimates first.   As a professional, she'd have to have that level of insurance, which from my experience is higher than liability insurance for homeowners.   

I would think she might want to consider getting bonded as well.   While it's encouraging to consider how she could enrich others' lives, there's always the possibility that someone might mistake her actions, or blame her for something lost or misplaced by others.

I can understand the limitations of working in a facility, but I wonder if she has considered proposing alternative and/or more varied plans to the execs in charge.   At least then she still has the benefits of insurance coverage.

An alternative might be to approach the VA and see if she could volunteer to visit homebound people.   I have no idea what the VA might pay, but at least she would have the benefit of their insurance (unless I'm mistaken). 

One possibility of testing her theory and how easily it might be adapted to residents is to start off at a good, well organized Senior Center.    She could propose a variety of activities, to draw a variety of people in to participate.    That might help refine what active or semi-active, or housebound people might enjoy, but also refine for individual interests.   Groups also can inspire each other, and those not yet within the groups.

One organization locally that provides a very wide variety of senior support, including various activities,  is the Jewish Welfare Federation.  She might want to contact them.
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For any biz venture (or adventure, lol) imho you must form a LLC or “s” corporation, get a federal ID to correspond to it and do a personal loan to the new biz. The loan $ amount IMO needs to be at a minimum what it would cost for at least a years worth of liability insurance, health insurance, bonding, creation & oversite of a website, a uniform, a Covid compliance kit and whatever activities equipment you plan on using all new X 3 (so you can sanitize and hold 1 set in between clients & have 2 to use).

if your daughter personally owns a home, land or car, IMO she has to, do the biz as it’s own entity to provide a firewall on her assets.

So what kind of hourly charge are you thinking that elders or their family would be happily willing to pay for this service?
Are there others who do this as a business and are successful?
Do any insurance polices cover this type service as a benefit OR would this be totally an out of pocket cost for the elder?

I’d be concerned that “activities” are often provided for free or at nominal cost at community centers, churches, etc. Programs like “Silver Sneakers” are touted as a free benefit of MediCARE Advantage Plans. If they are on hospice, there will be hospice volunteers that come over 2-3 times a week & provide some degree of companionship as part of MediCARE benefit. If PACE is being done where you are, activities are free for those enrolled as is transportation to & from the PACE center.
Why would one want to pay for something you can get for free???
Can’t compete with free unless whatever you do is really specialized.

Realistically how much can she charge?… $ 20?, $ 50 hr? If she saw 3 clients a day @ $25 hr for 1.5 session ea, that’s maybe $2,500 mo.
Does she need to make a living at this? or is there a spouse whose income basically can underwrite their household costs? So what she makes isn’t critical for supporting the household? So it’s - as my mom & Aunts would say - “pin money”.

I’m with Vegas that becoming an OT would be a way to be credentialed that would enable her to charge professional fee ($50/85 hr). Plus she could likely find other licensed and certified OTs to create the biz to be a small team so there’s always someone available to take care of established clients and new ones.
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Geaton777 Jun 2021
I think people would pay for her to come to their house and not have to schlepp their compromised or socially difficult LO out somewhere (and where I live in MN in the winter? Nope.) I don't think she needs to become an OT. At that high rate she'd need to work through a clinic to command that much. On her website she needs to highlight the medical/scientific research that supports the benefits of doing the activities she will be recommending. Or she can just do in-home assessment to develop custom activities then training of family members so they know how to better engage with their LO. She can promote herself on Nextdoor.com, LinkedIn and FB. Think of it this way: if you're a mom-and-pop hardware store and HomeDepot moves into your hood, you don't directly compete -- you offer whatever they don't. In the OP's case it is customized activities and training/education with the convenience of in-home visits at an affordable price.
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There seems to be a little misunderstanding about my post. I was asking about advice to help her get established not all the reasons it won’t work. Thank you to all of you posting advice on things we need to do to make her business successful!. I’m well aware that starting a new business carries risk and is hard work. We are checking all our boxes and coming up with her business plan and clientele focus. She has a degree in Music Therapy and is not looking to do the things that a CNA can provide for free. Her services will be more specific to her degree and focusing on those who do not wish to go to a facility but rather stay in the comfort of their own home. I appreciate those offering advice on things we might have overlooked or haven’t thought of as well as aspects that could be added that we haven’t thought of. I know there is a need or want for her services as we have checked around with various home care personnel.
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Geaton777 Jun 2021
The primary thing is she needs to know if there's an actual market need for what she is offering. The failure rate of new businesses is still at 80% within the first 5 years. This is because entrepreneurs didn't do their market homework and also because they underestimate the cost of starting a new business and the lag time between starting and making a profit. It is not enough that your daughter may think this is a wonderful idea: she needs to know that there's an actual need and then she needs to research her pricing so that her business model is realistic and she can have every chance at success. My hubs and I have been advising individuals and corporations on this for 38 years. Doing the research is critical and making non-emotion based decisions is essential. As igloo572 recommended she should work as an LLC or s corp for financial protections in worst-case scenario. Have ample insurance. Wishing her much success!
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Is she going to ask that a caregiver/additional family member be there while she's there? Because I would think that there is a demographic who would be tempted to use her as a de-facto sitter so the caregiver can get out of the home for a while - which I'm sure that people would be very willing to pay for. But the flip side of that is if she is alone with a person who needs constant supervision, she might end up "stuck" if a caregiver takes advantage of her being there and stays out past the appointment time. If she's planning on being alone and giving any caregiver a break for a while, there should be some sort of financial penalty if that caregiver runs late getting back and holds her up from her next appointment.

If she's planning on being alone with the person, she should at least have a family member/caregiver with her the first several visits, for a few reasons...it will help her get a feeling about the senior in question, but also a feeling for the family dynamics. There might be some situations where it could be a little dicey for her to be alone with the person, and she needs to keep that in mind as well. There are toxic situations that she might be better off avoiding altogether. In a facility, she's somewhat insulated from that; however, in someone's home it's an entirely different situation.

She should also probably come up with some sort of pre-appointment questionnaire to be filled out, so she's got an idea of what she's walking into with each new appointment. And it's ok if she has different requirements for different situations!

Good luck to her!
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Michell798 Jun 2021
Definitely working on an intake type of form. Nice thing about being self employed is she can screen her clients and if she feels uncomfortable she doesn’t have to accept them. Definitely want her to be safe.
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Mitchell, thank you for sharing that your daughter has a degree in music therapy.   That could actually open an entirely new dimension for her! 

I first learned the value of music therapy when my mother was in a rehab facility recovering from a leg fracture.  The world of rehab and facilities was new to us.  My sister, father and I all pitched in to help, including taking Mom to the periodic music concerts the facility had.   Then I got permission to use the baby grands, brought my own music, got Mom and sometimes a new friend, and off we went.   I was actually surprised to see others wheeling themselves into the room for these impromptu music sessions.  (It was very emotional for me.)

There's another aspect in which I found music therapy very effective: in cancer treatment facilities, while patients were getting chemo.  Musicians performed in a central area; the music could be heard in multiple directions in the infusion center.

I was so impressed at the effect of music that I did some research and found  a whole new dimension of music therapy.  I'm sure this is something with which your daughter is very, very familiar.

M activity was repeated when my father suffered multiple illnesses  and spent 7 months in recovery.  Again, I brought my music.  The staff even volunteered to pay for tuning the baby grand, which was in fact in need of tuning.  

There was one time I will never forget.    After playing the old time oldies that seniors like, I played a waltz that was a favorite of my father.   One gentleman got up and began waltzing, alone.   Staff came down, and the dining room filled.   I was just overwhelmed at how effective music was for these people, whether recovering or from the AL section.  (And I'm far from being a good musician.)

Perhaps a consideration could be playing at different facilities on her days off.   From what I've seen, people in facilities can always benefit from more  music.   She'll develop a reputation, which can be very helpful once she does establish her business.

Another option is to make a CD of her music while she's establishing her business.    Facilities can play the CDs cheaper than hiring someone (although I don't know how many musicians are volunteers), and she can include flyers or other information on her business. 
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Michell798 Jun 2021
Thank you somuch for sharing that! Love the ideas!
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There are specific steps to starting a business. She should start with creating a business plan. I would not do a S-Corp but a C-Corp. Get a DUNS number then register on GrantWire for federal grants and your state's Sigma system. There are a ton of grants to start this type of business. If she starts the business in what is called a "revitilization corridor" she can get a startup grant of $50k. State OSHA would have matching grants of $5 to $10k for PPE.
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