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Mom is in a late altzheimer facility due to her need for hoyer lift.
A resident there urinates on the carpet daily, often unnoticed by staff. Often in front of my mom's room. Mom is now locked out ( or in) her room to keep him out of her room, as he's frequently soaked, and won't leave when asked. Also in the 6 weeks we've been there the call button and pull string systems fail to function properly, if at all. I've repeatedly pointed these things out to staff, but no fixes yet. Very frustrated.

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Are you talking to the staff on the floor, or are you talking to the DON, the Social Worker and the Administrator. Talk to the folks who have the power to change things.

And, if after a reasonable amount of time to correct this problem, you see no change, it's time to bring in the Ombudsman for the facility.
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I'm considering Ombudsman. The facility was just sold, and the new owners take over Sept 1st. Hoping for better management, and they will hear our woes. I just don't get how all these employees accept so many as ok! They put them all down for naps after lunch, and don't get them up until dinner. Is this normal?!
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Pat
Your observations are correct - they want all residents basically medicated so they don't have to deal with them - my mom's roommate who has no family looking in on her is in bed except for mealtime and usually I have to alert staff that she needs a diaper change

Is your mom's facility a private pay memory care or part of a Medicare facility ? As a private pay my understanding is that there is less oversight and so I'm not sure how much an ombudsman would be able to intervene - our facility is owned by a chain in turn owned by a REIT
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Sounds like my mom's care facility or should I say no-care facility
The same man pees all over the place and no one will stop him because he becomes violent which apparently is okay as well

Memory care and especially big memory care is not a place for an elderly woman with dementia - I'm trying to determine the next placement for my mom but there are just so few options

If you'd like to private message me please do so - from my perspective complaints to the executive director have been useless
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MsMadge, have you been in touch with the Ombudsman?
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Sounds to me as though the staff knew the sale was coming and are too concerned for themselves to do their jobs properly. See if things improve when the new owners take over. in the meantime buy Mom a pair of rubber overshoes!
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Pateye, you are not at all wrong to complain, you've got a genuinely bad facility. It will take a while for a new ownership to change the culture there, even if they are inclined to. Please do not feel you are wrong to contact the ombudsman with what you have told us here!
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Pateve

Yes. it's easier for those on duty. You'd be surprised (or not) how many facilities do this.
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Pateye

What is the rating of this facility on the medicare.gov website?
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Msmadge-Many are lousy be it private pay or Medicare/Medicaid.
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