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Where can a complaint be filed in New York City when the home care agency bans visitors of an elderly Veteran? The elderly Veteran was kept in solitary confinement and was banned from contact with family members.



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Mimosa, are you one of the neighbours? Are you in touch with the veteran's family? Speak to them, perhaps. A home care agency simply does not have the power to prevent a person's being visited by those he or appropriate family members authorise.

Somebody hired them. That person can fire them. It is not that difficult to dispense with a professional service that proves unsatisfactory. I'm afraid I'm left wondering if the political connection is a clue.
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Oh, another thing I did: I typed out an informative, detailed description of how lousy this agency was, what they had done, and I posted it on every Yelp and Yellow Pages online reviews place I could find for the agency. I actually think that may have helped other people, at least? The agency went out of business in the next year... and I like to believe I had a little something to do with that. :-)
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How, was this done? Kept in 'solitary confinement' where? What reason did the agency give for denying access to these particular family members? Have all visitors been denied access, or only those ones? On how many occasions?

The scenario sounds so improbable. Could you explain the context, please?
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We have reached out to the City's DA's office, but haven't received a reply yet. This home care agency had a stipend for groceries, but there was NO food in the house.
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Start with your state's Dept of Aging.
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I don't understand how a home care agency could assume, and/or usurp, the right of a veteran or anyone for whom the agency is being paid to care for to see his/her friends.

This doesn't make sense to me. I'm with CM; more details are needed.
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Yes. Or call the police to the house, indeed. Unless of course there was some good reason to suppose that the police would be uninterested in investigating the suspected false imprisonment of an elderly veteran.
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Mimosa; who told you this story? the Veteran himself? A relative? Are you sure of the facts?
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I went through a similar situation with a caregiving agency that was hired by my cousin for my grandmother. File a complaint with the Dept of Aging for your state against the agency. Also might be good to contact your county's or city's DA's office and file a complaint (for fraud... I believe that's what paperwork I filled out for DA in my county) against the business that way.
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Same exact thing with my grandmother when I first came here -- there was one can of spinach and one small can of Vienna sausages and no other food in the house, even though there were people that were given money every month to buy groceries! That's a big part of why I came to "clean her house" and never left. I realized that some paid caregivers are not trustworthy and I couldn't leave her in that situation.

Good luck. Sounds like you're on the right track in doing what you can.
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