My mother went on hospice 6 weeks ago at her nursing home. The hospice I show which has been around for years and affiliated w the local hospital subcontracted her hospice aide out to another hospice agency. Nurse told me that was the first time she had ever seen that happen.
I was very happy w the person she sent but unfortunately she decided to move to another agency, I was so sad as she was excellent!!
Today unfortunately her replacement showed up wearing flip flops, chewing gum and on a tank top w her scrub bottoms. Didn't give me a great feeling. So I asked the nursing home supervisor about the flip flops and she said she thought it was unprofessional and she is going to call the main hospice.
Anyhow my question is who is supposed to supervise the aides when they are subcontracted out and who supervises them when they are from the same agency as the nurse? The subcontracted agency has been calling me over the last few weeks if there was a schedule change. Then I was letting the nursing home know. I was so thrilled w the last aide that I didn't really think that much about it but now I'm questioning this whole arrangement, I'm also going to call the hospice about this aide. I just don't have a good feeing about someone that would show up to work dressedine this especially when o found out, she told me she used to work at this nursing home a few years ago! I kind of am afraid to inquire as to why she stopped.
On top of this issue Mom seems to have taken a downturn and has become non communicative.
That you had to call on this new aid does not bode well for your future with her. How happy is she going to be that she was called on her unprofessional attire?
If there's no provision authorizing this practice, I think you have a valid concern. But not only would I raise the issue by phone, I would document and start a paper trail especially if whatever you signed committed you to use the first agency's service, including for a given length of time.