My dad--92, living in a nursing home with Azheimer's, dementia, and Parkinson's--has $217.25 coming out of his checking account monthly. There was a phone number and secondary number (perhaps ID or account number) listed, according to the bank, and I wound up speaking to UHC. They could not find an active account in my father's name. I'm now wondering if this money is going to a cancelled/nonexistent account of some sort, and how/if to turn it off. Suggestions?
I had a similar issue with my Dad's pharmacy insurance. The insurance kept bouncing from one new company to another. I finally was able to cancel it as Dad was now using the pharmacy insurance offered by the facility.
Once my Dad has passed, I hadn't paid much attention to his checking accounting, then I noticed that United Healthcare was still withdrawing the same monthly fee. I gave them a call, and they said they were never informed that my Dad had passed [which was correct, I had assumed Medicare would notify them], they were real pleasant and would close the account plus send the Estate a check for the months taken out after Dad's death. The check came fairly quickly. Now, I was dealing with the Virginia United Healthcare, each State has their own as the insurance doesn't cross State lines.
Do not even bother to talk to whoever answers the phone. They do not know anything, and they are not allowed access to the billing system! Near as I can figure...they are there to hear you yell and say.."sorry for your inconvience". Nothing else
Demand to talk with the supervisor. I did this..I was on hold for more than an hour..but I was determined!
This guy finally knew something. He spend about 30 minutes digging and finally found the issue. Fixed it...and mailed me a confirmation.
I actually called UHC every month for 3 months before demanding to talk with the supervisor. It was clear by then that nothing short of that was going to work.